Frequently Asked Questions

What payment methods are accepted?

We accept the following payment methods:

  • Credit cards (AMEX, Visa, Maestro, Mastercard)
  • Shop Pay
  • Apple Pay
  • Google Pay

IS SHIPPING FREE?

Yes, shipping is free within the United Kingdom.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

  • Order deadline: 17:00 (GMT +01:00). Orders placed after this time will be processed on the next business day.
  • Order processing time: 1 to 2 business days, Monday to Friday.
  • Shipping time: 8 to 10 business days, delivery from Monday to Friday.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email with tracking information, including the carrier name and tracking number. You can track your order using our Track Your Order page.

HOW MANY DAYS DO I HAVE TO RETURN AN ITEM?

Customers in the United Kingdom have the right to cancel their purchase and return the product within 14 days of receipt. 

WHAT SHOULD I DO IF I RECEIVE A DAMAGED PACKAGE?

We apologize for any inconvenience. If you receive damaged goods, please contact our customer service within 48 hours. Provide clear photos of the issue. We will inspect the item, and if approved, we will either replace it or issue a full refund.

WHAT IF I WANT TO RETURN AN ITEM BECAUSE I CHANGED MY MIND?

If you wish to return an item due to a change of mind or an order error, please note that return shipping costs are your responsibility. We recommend reviewing your order carefully before finalizing your purchase to ensure satisfaction.

WHEN WILL I BE REFUNDED AFTER RETURNING MY PRODUCT?

Once we receive and approve the return, you will be refunded within 14 days via your original payment method.

DO YOU CHARGE A RESTOCKING FEE FOR RETURNS?

No, we do not charge any restocking fees for returned items.

CAN I CANCEL AN ORDER?

We cannot cancel an order once it has been placed. Please review your items carefully before completing your purchase. You will need to follow the return procedure after receiving the product.

Contact Information

Company Name: Atelize London
Company Address: Scherpenzeelstraat 177, Amsterdam, 1107 HV, Netherlands
Email: info@atelizelondon.com
Phone Number: +31 610125567
Contact Page: Click here
Company Registration Number: 89531302
VAT Number: NL865011448B01