Frequently Asked Questions

What payment methods do you accept?
Check out our payment options here!

Do you offer free shipping?
Yes, delivery is free in United Kingdom. See our Shipping Policy for more information.

When will I receive my refund after returning my product?
Once your return is approved, you will be refunded within 7 days. Please see our Return and Refund Policy for more information.

How can I track my order?
You can track your order via our Track Your Order page.

Do you ship internationally?
No, we currently only deliver to United Kingdom.

What should I do if I receive a defective product?
Don't worry, if you receive a defective product, we'll replace it free of charge. However, you must notify us and return it within 30 days. Please see our Return and Refund Policy for more information.

How to contact customer service?
You can contact our customer service by visiting our Contact Us page where you can fill out and submit a contact form, or you can send us an email.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 17:00

Email: info@atelizelondon.com
Phone Number: +447418359278
Contact Form: Click Here

Business Information
Atelize London is operated by Fourdigitals, a company registered in the Netherlands.

Company Number: 89531302
VAT Number: NL865011448B01
DUNS Number: 494631460

Address:
Scherpenzeelstraat 177
1107HV Amsterdam