Shipping Policy

Atelize London Shipping Policy

Our goal is to ensure a seamless and hassle-free shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Range

  • Countries: We currently ship to the United Kingdom.
  • Future Expansion: We plan to expand our shipping services to other regions.

Shipping Fees

  • The United Kingdom: Free shipping on all orders.
  • No Hidden Fees: All charges are clearly displayed at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1 to 2 business days, Monday to Friday.
  • Order Cut-off Time: 17:00 (GMT +01:00). Orders placed after this time will be processed on the next business day.
  • Weekend Orders: Orders placed over the weekend will be processed on the next business day.

Transit Time

  • Estimated Delivery Time: 8-10 business days, Monday to Friday.
  • Business Days: Shipments take place from Monday to Friday.
  • Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Process

  • Reliable Couriers: We use trusted carriers such as UPS, DPD, and DHL.
  • Insured Shipments: All shipments are insured. Please contact our customer service if your package is lost or damaged during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our environmental impact.

Tracking Instructions

  • Tracking Information: Once your order is shipped, you will receive an email with tracking details, including the carrier name and tracking number.
  • Track Your Order: You can track your order on our website by entering your tracking number on our tracking portal.
  • Need Help? Our support team is ready to assist with any tracking inquiries.

Procedure for Missing Items

  • Report Missing Items: Contact our customer service within 7 days of receiving your package at 

    info@atelizelondon.com

  • Issue Resolution: We will resolve the issue as soon as possible by sending a replacement or offering a refund.

Return Policy

  • Return Window: Returns are accepted within 14 days of receiving the order.

  • Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.

  • Return Fees:

    • For defective products: We cover return shipping costs if the item is incorrect, defective, or damaged in transit.
    • For customer regret: If the wrong item was ordered, the item does not fit, or is no longer wanted, return shipping costs are the customer’s responsibility.

  • Refund Processing: Refunds are issued within 14 days of receiving the return and are credited to the original payment method.

No Restocking Fees

Atelize London does not charge restocking fees for returns.

Contact Information

Company Name: Atelize London
Company Address: Scherpenzeelstraat 177, Amsterdam, 1107 HV, Netherlands
Email: info@atelizelondon.com
Phone Number: +31 610125567
Contact Page: Click here
Company Registration Number: 89531302
VAT Number: NL865011448B01